Q: I think I have hail or wind damage. What now?

A: The first thing you should do is call TSV to do a free property inspection on your home. There is no sense in making a claim if there isn't any damage to your roof. We will give you an honest opinion as to whether or not a claim is necessary. If the hail is big enough or the wind is strong enough, it can be very easy to spot damage to your roof. Most often however, it requires a trained professional to inspect your roof to see if your shingles are lifting or torn from wind, or bruised and losing granules from hail.

Q: How do I file a claim with my insurance company? 

A: The homeowner is solely responsible for filing the claim. We are more than happy to be there to help you through making the claim on the phone, but the homeowner is the only one who can approve a claim. Once the claim is filed, TSV can take it from there. 

Q: How does TSV work with my insurance company?

A: Once your claim is filed, an insurance adjuster will contact you within 1-3 days to set up a time to meet TSV at your home to inspect your property. TSV acts as your representative to ensure all damage is properly covered and your interests are protected. Since TSV is a full service restoration company, we can handle all aspects of your claim and it is in your interest to have us there to negotiate a fair settlement. 

Q: My roof doesn't have storm damage. How do I know if I need a new one?

A: Most homeowners know they need a new roof when they see spots or leaks in the ceiling, but there are other tell tale signs that your roof is in need of a repair or replacement.

Consider the following warning signs:

  • Shingle granules filling up your gutters
  • Signs of water leakage or damage on ceiling
  • Light shining through roof (In attic)
  • Shingles curling or cracking
  • Dark spots on roof
  • Saggy spots on roof
  • Missing shingles
  • Age

Q: What if I can't afford my deductible or full roof replacement cost?

A: TSV is able to walk you through various financing options that can greatly reduce your out of pocket expense. Many times, we can help show you how to get your project completed with no money out of pocket and very low monthly payment options. Don't let this cost stop you from protecting your valuable asset!

Q: What to expect when you're expecting...a new roof!

A new roof can be a major project and we want to make sure you are fully equipped. Here are a few things to know when you’re expecting a new roof!

Think Long-Term

TSV will help you in determining your goals. We focus on the quality and longevity of our customer’s roofs. When it comes to roofing, as with many things in life, the cheapest option is not necessarily the best. If price is a concern, it when isn't it, please talk with your sales rep about possible financing plans. Your home is likely the most expensive asset you own and protecting it should be top priority. Let us discuss with you what the best long term decision is for your home or business.

Check Your Neighborhood/HOA Guidelines

If you live in a neighborhood with an HOA, there are typically guidelines to follow regarding roofing material, color, hours work can be completed, etc. Please make sure to check into this and let your sales rep know if there is anything we can help with through this process.


A typical residential roof should take around one to two days to complete. The timeline can be extended based upon the pitch, angle or slope of the roof, design features and inclement weather. The key is not speed when it comes to roofing; it is accuracy and quality. TSV will give you an estimated timeline, but if the project is longer than anticipated, be sure to remember that the quality of the roof is most important aspect of the installation. 

Prepare Your Property

Getting your home or business ready for a major construction project is key for a smooth and efficient installation.

Here are a few ways to get your property ready:

  • Most roofing orders will be delivered on your roof, so it is important to have your driveway clear of cars the day the delivery will occur
  • Unlock gates and provide access to all areas around the home or business
  • Move cars out of garage and away from home during install
  • Keep pets inside
  • Remove any items (pictures, etc.) that may be knocked off the walls due to traffic on the roof
  • Small debris occasionally falls into the attic. If you have valuables in the attic, please cover these before the install
  • Move potted plants, grill, and lawn furniture
  • Make electricity accessible for workers
  • Please remember it is a construction zone and tens of thousands of nails are removed during a typical roof installation. We clean thoroughly at the end of the day and upon completion, but please be careful while work is in progress

Following our guidelines to getting your property ready increases the safety of a job site and makes the project more convenient for the home or business owner. TSV has laid out these steps to make your roofing project as seamless as possible.

Notify the Neighbors

As a courtesy and safety measure to the surrounding homes, we place a sign in the yard sharing with our company information. The safety of our customers, children and pets is of utmost importance to our company. If the property owner has a close relationship with neighbors, communication of the roofing project and construction site is always a thoughtful and courteous touch.

Final Questions

A TSV team member will walk you through all the key points before any roofing project begins. Please bring any questions or concerns to our attention before, during, or after the project. We strive for excellence and want flowing communication throughout.